Return & Exchange Policy

1. No Returns / Refunds:

• We do not accept returns or refunds once an order has been confirmed, except in cases of defective or wrong items received.

2. Exchanges:

• Exchanges are allowed only for defective or incorrect items sent by us.
• Items must be returned in unused, unwashed, and original condition with all tags and packaging intact.

3. Reporting an Issue:

• Any issues (defective/wrong item) must be reported within 48 hours of receiving your order via WhatsApp or Email with supporting pictures/videos.
• Requests made after 48 hours will not be eligible for exchange.

4. Non-Exchangeable Items:

• Items purchased during sales, promotions, or clearance are strictly non-exchangeable.
• For hygiene reasons, jewelry and accessories cannot be exchanged.

5. Return Shipping:

• Customers are responsible for the return shipping cost when sending items back for exchange.
• Replacement items will be shipped only after the returned product is received and verified.

6. Final Decision:

• AKollections reserves the right to reject any exchange if the returned item does not meet the required conditions.
• Our decision on exchanges is final and binding.

Need help?

For any questions related to refunds and returns, please contact us at info@akollections.com